Privacy Policy

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This privacy policy applies to all users of AlmondSIM, a brand of Suzhou Changtou Network Technology Co. Ltd, and explains how we collect, use, share and protect your personal data. If we decide to change our privacy policy, we will post those changes on our website. We reserve the right to update or change our privacy policy at any time. Please read this Privacy Policy carefully. By using our products and/or services, you agree that you are at least eighteen (18) years of age and that you have fully understood and accepted all of the terms and content of this Privacy Policy. If you do not agree to this Privacy Policy, you may not use our products and/or services.

How we collect information

Personal information is collected as follows.

1.1

nformation you provide directly to us, including information provided through account registration or over the phone, information submitted through our product and/or service application forms or agreements, and information submitted through the official AlmondSIM website (www.almondsim.com);

1.2

information that we may receive from third parties (such as overseas partner carriers providing telecoms services, our distributors, any of our business partners or any related entities, or representatives with your consent);

1.3

records of your purchase and use of AlmondSIM services;

1.4

when you voluntarily provide us with information when you visit our official website or participate in our online services, for example, when you contact us via our website or by email to ask questions or make comments or participate in an online survey;

1.5

other ways in which we collect your personal information and add it to our customer database. If you choose to restrict our collection or use of your personal information, it may affect the services we provide to you.
Information we collect

The information collected depends on the products and services you are using or have used, including but not limited to the following.

2.1

Necessary information provided during AlmondSIM account registration, including your username, password, email and telephone number.

2.2

Payment details when purchasing AlmondSIM products, including personal information such as credit card number and savings card number that you fill in.

2.3

Information you provide about your product, service, lifestyle or entertainment preferences, or our assumptions about your preferences based on your purchase history.

2.4

Details of communications you retain when you contact us, such as records of call details or written communications.

2.5

Your AlmondSIM account information, such as payment dates, top-up history, services subscribed to and any other information relating to your account.

2.6

If your mobile device has tracking and location capabilities, we may collect information about your geographic location (e.g. GPS or Wi-Fi) when using our services.
How we use the information we collect

3.1

To facilitate AlmondSIM's operations, such as importing your information into our database for analysis, research, troubleshooting, testing, auditing, statistics and surveys.

3.2

To improve our products and services based on the information collected.

3.3

AlmondSIM works with other companies to recommend to you (or through the platforms of our business partners) new products, special offers or other information that may be of interest to you (unless you have opted out of receiving them).

3.4

To help you manage AlmondSIM's products and services and to keep you up to date with the status of your orders.

3.5

Based on the information you provide, our customer service representatives can better provide you with customer support and answer your questions, which may be related to the data network, products or services.

3.6

Based on the information you provide, we may contact you by phone, fax, email, or mail to conduct market research. We may also customise our website according to consumer and user preferences.

3.7

For authentication, customer service, security, fraud monitoring, archiving and back-up purposes to ensure the security of the products and services we provide to you.

3.8

For other purposes directly related to the above. Note:AlmondSIM will only retain your personal information to the extent permitted by law. After you contact us, we may retain your information for as long as it is reasonably necessary to facilitate your future use of our products and services.
Sharing of information

AlmondSIM will not sell your personal data to third parties, but will share it in the following circumstances.

4.1

Sharing with explicit consent: We will share your personal data with other parties with your knowledge.

4.2

Shared with authorised partners:AlmondSIM may share your information with third party logistics to arrange for the delivery of your products or to provide you with other services following your online purchase. Your personal data will only be accessed and processed for specified legitimate reasons and will only provide the information required.