Bigconnect coporation
2F,2-12-13 Shinjuku Antel Salon
Bld., Shinjuku, Shinjuku-Ku,
Tokyo To, 160-0022,Japan
Please check if there are any emails from service@almondsim.com in the email account you provided with your order, including the spam folder.
You can check the current usage on your phone's cellular network page. Below are specific methods for some individual carriers:
For Smart eSIM in the Philippines: Dial *214# or send an SMS with the message 1515 to 214.
For others, please contact us via our official LINE account @014hhnww for confirmation.
eSIM activation typically happens very quickly, sometimes it might show as unsuccessful, but it's already scanned. You can switch to the activated line and start using it directly.
For T-Mobile eSIM, the carrier might automatically download and install it onto your phone. If you have a secondary line with +1, you can switch to that line for usage.
Our eSIM does not incur any additional charges. If you're concerned about accidentally using the Japanese line, we recommend removing the Japanese SIM card or disabling the Japanese eSIM.
Generally, we do not recommend scanning codes in Japan, as some (such as Thailand or Vietnam eSIMs, etc.) may become activated immediately after scanning in Japan.
For others, usage days typically start counting upon reaching the destination.